FAQ
Questions Homeowners Ask Us Most.
Everything about what is covered, how fast we attend, and how plans are billed and cancelled.
Cover and Plans
Washing machines, fridges and fridge-freezers, dishwashers, ovens and cookers, tumble dryers, and washer-dryers.
Both — every plan includes at least one annual service check alongside breakdown repair cover.
Yes, you can upgrade your plan or add appliances at any time from your account.
Yes, all BritServe engineers are trained, certified and fully insured for the work they carry out.
Most repairs are completed within 24–48 hours of your callout, depending on your plan tier.
Monthly plans can be cancelled anytime; annual plans renew automatically unless cancelled at least 14 days before renewal.
Repairs and Service
Cover starts as soon as your first payment is confirmed. Repairs for faults that existed before cover began are not included.
No. On covered faults the engineer visit, diagnostics and labour are included in your plan.
If an appliance is beyond economical repair we will tell you honestly, provide a written summary and help you plan a replacement rather than billing repeat visits.
Yes. Every completed BritServe repair carries a 12-month guarantee on the workmanship and the parts we fit.
We operate from Ilford, Essex, covering Greater London, Essex, Kent, Hertfordshire and Surrey directly, with nationwide cover through our partner engineer network.
Yes. Landlords can cover appliances across let properties and tenants can cover appliances they own. Cover for commercially used appliances needs to be agreed in advance.
Resources
Guides and Safety Advice.
Blog Updates
Seasonal reminders on appliance care, energy use and the faults our engineers see most often each quarter, published to plan customers by email.
Tips Guide
Run a monthly hot wash to clear detergent residue, clean the washing machine filter every eight weeks, and leave a 5cm gap behind your fridge so the condenser can breathe.
DIY Help
Safe checks you can make first: confirm the socket works, reset the trip switch, clear the filter and check the door catch. If the fault persists, book a callout rather than opening the appliance.
Safety Advice
Never run a tumble dryer overnight or when out of the house, do not attempt gas cooker work yourself, and unplug any appliance that smells of burning before contacting us.
No More Breakdown Worries
Cover Your Appliances With BritServe Today!
BritServe connects you with certified engineers for appliance repair and maintenance. Get covered in minutes, get results that last.